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Return Policy:

  • Cancelation of a pre-ordered Certificate of Authenticity made prior to the opening day of the event, will be issued a full refund.  

 

  • Cancelation of a package which includes the Certificate of Authenticity, the Autograph Tickets from the Event and the Artwork made available will not be refunded.

 

  • All sales are final on the first day of the event, with the singular exception of the cancelation of the appearance of the person(s) for whose autograph you have ordered the Certificate of Authenticity.

 

  • In the event that the person for whose autograph you have ordered the Certificate of Authenticity cancels the appearance at the venue, you will be given the option of either receiving a refund or a Certificate of Authenticity of equal value for a different autograph.

 

  • In the event that you have purchased a Certificate of Authenticity for a select group of signatures and one or more members of the group cancel their appearance at the venue, you will received a Certificate of Authenticity for the remaining members of the group and a refund of the difference in the adjusted price for the remaining autographs witnessed.

 

  • Refunds WILL NOT be granted for failure to present yourself and the item of memorabilia to the Genuine COA booth to be assigned a witness PRIOR to receiving the requested autograph. Only exchanges will be made, in this circumstance, for a Certificate of Authenticity of equal value for a different autograph.

 

  • Refunds will not be granted for misunderstanding the purchase of a COA and what that purchase includes.  The purchase of the Certificate of Authenticity, unless otherwise stated on the product page, does not constitute either the purchase of an item of memorabilia to be signed, a ticket to the event or the purchase of an autograph. Admission tickets for the event and purchase of the individual autographs must be made separately. Items of memorabilia to be signed MUST be provided by the customer. (The only exception to this policy is if Genuine COA offers a package for those who cannot attend the convention in which Genuine COA explicitly states otherwise)